Starting at the Last Mile: Creating a Governed Data-Driven Strategy While Still Democratized

A talk by Nikolas Acheson
Sr Director, Product Management, Enterprise Data & Analytics, Zendesk

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About this talk

In this talk, Nik will discuss how he has created a playbook for delivering certified, governed, enterprise metrics and reports, while also enabling the trend of democratizing data. With the continued push for “citizen” data scientists, analysts, and the like, this has resulted in everything from “data anarchy”, to multiple answers to the same question, multiple sources of truth problems, and many more barriers to fact based decisions in the guise of being more “data driven”. This talk will begin at the last mile of “Data Serving” and walk through the playbook Nik is actively [re]deploying at Zendesk (after successfully doing so at Nike and American Eagle before) and how it will create an environment to roll out an enterprise governance system, while still promoting and enabling exploration, insights and innovation from everywhere.

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