It’s not enough to have a slick product if that product doesn’t address specific user needs. It’s also not enough to interact with customers during onboarding if you can’t incorporate feedback and augment the product. The only way a SaaS company grows and retains customers is when the offering stays relevant, adds value, and when user happiness is maintained. Product management and customer success have a number of overlapping challenges. However, they operate at different altitudes and tend to focus on different metrics. This session covers how success and product teams can work closer, share insights and improve the user journey for long term retention and growth.
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