Panel Discussion: Setting Expectations for Customers Throughout the Journey

A talk by Mike Lee, Kalyn Lewis, Rebecca Nerad, Rupal Nishar and Jason Noble
Spreedly, Visme, E2Open, Conga and Vinli Inc.

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About this talk

How do you set customer expectations? How do you meet these? How do you recognise when you're failing to meet expectations?

Our panel will discuss how to evaluate your customer journey and how to make the most of your customer relationships by managing expectations.

The panellists will draw on their skills and knowledge from a broad range of customer success backgrounds to discuss external, internal and omnichannel expectations, and how these feed into customer relationships, business outcomes, and departmental accountability.

They'll then use these insights to explore how to better set and meet expectations and how to fix things when expectations aren't met.

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